Privacy Policy

Information We Collect

• Information you provide directly: such as your name, email address, or details you share in support requests.

• Information collected automatically: such as browser type, device information, and cookies.

• Payment details: are processed entirely by third-party platforms (e.g., simMarket). We do not collect or store your financial information.

How We Use Your Information

We use information to:

• Respond to your inquiries and provide support.

• Improve our website and products.

• Share essential information about your purchase or support requests.
   

We do not send marketing emails. Announcements are shared via our Discord community and YouTube channel.

How We Share Your Information

We do not sell or rent your personal data. We may share information with trusted service providers who help us operate, including:

• Google Workspace (for email and document storage),

• Discord and Ticket Tool (for community and support management),

• and only when required by law.

Data Storage and Security

Support tickets may be stored within Discord’s Ticket Tool system and optionally archived to Google Workspace. Access is limited to authorized support staff. While we use reasonable security measures, no system is completely secure.

Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you are entitled to a number of rights under the General Data Protection Regulation (GDPR). These include:

• Right of access: You can request confirmation of whether we hold your personal data and obtain a copy of that data.

• Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.

• Right to erasure ("right to be forgotten"): You can request the deletion of your personal data when it is no longer necessary, if you withdraw consent, or if we are otherwise required by law to erase it.

• Right to restrict processing: You may ask us to limit the use of your personal data while accuracy is verified, if processing is unlawful, or when you object to processing.

• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format and have the right to transmit that data to another controller.

• Right to object: You can object to the processing of your personal data when it is based on legitimate interests, including profiling. You also have the absolute right to object to direct marketing.

• Right to withdraw consent: If processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

• Right to lodge a complaint: You also have the right to lodge a complaint with your local data protection authority if you believe your data protection rights have been infringed.
   

To exercise any of these rights, please contact us at support@flightsimgames.com.

U.S. State Privacy Rights

Residents of California and other U.S. states with similar laws (such as Colorado, Virginia, Utah, and Connecticut) may have rights to:

• Know what personal data we collect and how we use it.

• Request access to or deletion of their personal data.

• Opt out of the sale of personal data (we do not sell personal data).

While we are not certain whether our business currently meets the thresholds that would make these laws legally binding in every state, we acknowledge that they may apply and, if so, we will comply with them fully.

To exercise any of these rights, please contact us at support@flightsimgames.com.

Third-Party Links

Our website may link to external platforms. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted here with the effective date.

Contact Us

For questions about privacy, please contact support@flightsimgames.com